After 2 attempts the window is leaking down the wall and the trim corner is split. Can’t wait to contact them so they can tell us it’s our fault. Obviously it’s an installation issue.
This was the third job Preferred has done to my home. Tom, Bill and John came to install windows and a new storm and entry door. this project turned into your typical “This old house” can of worms. These guys are the best. Courteous, professional, and personable. They answered my questions so I could understand and explained in detail what needed to be done and gave me options to choose from. Job was completed and have gotten many compliments from the neighbors. I only wish I had more work for them to do!
Danny and his crew did a terrific job replacing all the windows in our townhouse. This is the second residence Preferred had done windows for us. Meticulous installation of top quality products. Left our house cleaner than when they arrived. Very pleased.
We replaced several windows last year and were so happy with the great customer service and quality of work that Preferred Window
Excellent customer service is not only expected…but appreciated. Preferred Window and Door certainly delivered. The staff I initially spoke with (front line customer service reps) Ciara and Mary Beth were professional and friendly. The availability of an appointment was spot on. Kevin and Anthony, service techs, were also professional and most importantly arrived at the expected time. They offered suggestions for maintaining my garage door without pushing for unnecessary costly repairs. Thank you team Preferred Window and Door. Job well done!
I contacted Preferred Window
Preferred did a great job replacing our garage door. Kevin was professional from the first call to the clean up. Kevin and Anthony worked smart and safe wasting no time. Will gladly recommend Preferred to anyone.
I had a fantastic experience working with Rick, Tom, and Bill, along with the rest of the team at PD
We purchased 3 storm doors. 2 for our daughters home as a Christmas present and one for our new home. The product is fabulous. We love them. Our installer Danny had to go above and beyond to make my daughters rear door fit because the door was completely out of square. But when he was done it looked wonderful! Thank you Danny for all your hard work. You are a great asset to your company. I highly recommend Preferred Window and Door. I give them 5 stars.
Just had my front windows replaced. It was a special project because of the elliptical top window with 3 bottom windows on a brick facade. Rick, the salesman, helped me figure out the best way to do this project, plus the guys, Danny, Tom and Bill installed these windows. They all did a superb job. I am very happy and impressed that this window project was done so well due to the intricacies of the elliptical window design. Fantastic job, Rick, Danny, Tom, and Bill. Btw, I got Preferred Windows recommendation from my girlfriend, Joyce Horn, and I am very happy that I took her advice and recommendation.
This was my first time working with Preferred. I normally get several estimates, but from the start I was so impressed with the Acct Rep, Rick, that I let him leave my home, then called him back to close the deal. He was very confident and knowledgeable about his product. He answered all my concerns and was not at all pushy. The crew, Tom H. and John, were equally impressive. My installation was delayed twice because the window did not meet their specifications, so they had a new window made. My work was completed in November. My experience was very positive from start to finish. I love my new bedroom windows! I will work with them again and recommend them to anyone who could use their services.
RIck,Danny and Steve,did a fantastic job installing my picture window. Very prfessional on the installation and clean up after completing the job. So impressed I will have them install a second window for me. But it must be the same crew. GOOD JOB guys?
The crew that came out and replaced 6 windows and 1 back door were phenomenal! The difference in what my home looked like before and what it looks like now is so amazing! They were extremely professional and easy to work with. I thank them all for making my home more valuable! Highly recommended.
Our new windows were installed today and we could not be happier with the results. The salesmen Rick and Gary were extremely helpful through the whole process. The installers were professional and did a great job with the installation and clean up. I shopped around for quality as well as cost and am confident I got the best product. I will be recommending Preferred Windows and Doors to friends and family.
Gary came out to do an estimate on some windows I need to be replaced. Gary was very nice, patient, and thorough with his work. He explained the quality of the windows and made sure I fully understood what I would potentially be buying.
Our entrance doors were failing and Preferred came out and gave us EXCELLENT service from start to finish. Every part of this process was made simple for us by their very professional staff. Installation provided them with some very interesting problems, but they persisted and quickly solved all the issues that surfaced. I give them an A for service and quality. the doors are beautiful and SO easy to operate.
All employees that we met were the best – from the phone receptionist to the men who came to the house. Wonderful experience! Thank you!
We always call Preferred for our doors and windows. Kevin installed a brand new garage door and did an awesome job! Very professional and the garage door is perfect! Thank you Kevin!!
on time and very helpful
very nice experience. prompt and courteous service. replaced old door and opener quickly and efficiently. Kevin was very nice and polite. he went over operation and functions of door.
professional work and promptness.
Preferred’s service and customer care was excellent. Came out ASAP, installed a new opener. Service tech was great and disposed of all garbage. excellent company to do business with.
Mr Crawford came during the estimated time given. He examined the door, asked questions, and based on the info was able to take care of the immediate problem in a timely manner. He was very polite, gregarious and professional.
I called at 8:00 in the morning (temp was 20 below with wind chill); operator walked me through getting my garage door down. Kevin was here by 9:15, did a great job explaining everything, made the repair and was out by 10:00. Will definitely use again.
Thank you Brian B for all your service on our commercial doors at U-haul and my residential garage door. It great to have a company you can call and know the will be there for you without waiting weeks. As always, great job and thanks again. Cindy
Our springs needed replacing. One phone call and Kevin was out within 2hrs. Fixed it right away and our door is rolling smooth again. Nice guy, too! This was our third experience with Preferred and we wouldn’t go anywhere else. Our neighbors like them too.
We have a tomb garage door that needed repairing. On Nov 2 Kevin Crawford showed up on time, was polite
the technician was punctual to arrive early when I call the office to schedule for the repair my garage door. he has all the materials and part needed for the repair, the quality of work was excellent, my garage door is back to normal, thanks kevin.
Kevin was my fabulous technician.
Kevin answered all my questions, explained
issues in perfect detail, and was absolutely
professional and helpful. Yay-Kevin
THE QUALITY OF THE WORKMANSHIP AND MATERIAL ARE EXCELLENT. I WOULD RECOMMEND PREFERRED.
Sales Representative Jason A. was very informative and knowledgeable about the products being sold/purchased. Was not aggressive with trying to get me to buy things that was over priced or not needed. Great customer service skills 5 stars!!!!!!!!!
Kevin did an outstanding job changing out both the doorrollers w/nylon rollers and bottom door seal…thanks Kevin! I also want to thank both Matt
This company was referred to me by my brother who had just had someone from the company out for his garage door. Kevin came to the house this morning to repair the springs on my door. He was very nice and explained what he was going to do. After inspecting the door he made recommendations and explained them. He replaced my springs and the rubber on the bottom of the door, then he oiled all the moving parts and checked the motor. He was very professional and followed his checklist. He was also very kind and made sure I knew what he was doing step by step. I enjoyed talking to him as he worked. I will call this company again when needed.
Preferred was prompt in repairing my garage door. The technician, Bryan, was courteous and helpful in explaining the problem and what needed to be done.
Customer service is excellent.Kevin the technician explained the options available before doing the job.He is courteous and friendly.He finished the job so quick (changing 2 springs of my garage door).I would highly recommend this company.
When the overhead doorspring broke, I thought, \”Oh, no…I wonder how long it will take to get this fixed!\” I called Preferred and was immediately put in contact with someone who took my information and gave me a time when I could expect a repair person. Sure enough, within an hour, Kevin fromPreferred came to our door, introduced himself, looked at our door and advised us on our choices. Kevin was very professional, courteous, and was willing to take the time needed to explain what he was doing and why he was doing it. We are very happy with our experience and would recommend Preferred to our friends.
Kevin did a great job installing 2 new garage door operators. Very efficient and honest.
We are very new to the area recently purchasing a home we had a problem with the garage door cable, it broke. We called Preferred Window
We had a patio door installed by Preferred Windows and Doors and we were very happy with the installation team: Jason, John, Thomas and Tom. We also had Matt as our salesperson, which he answered all of our questions, and explained everything to us. This is the second time Preferred Windows and Doors were at our home, as we had all the windows and front door replaced about 2 years ago. We would highly recommend Preferred Window and Doors to anyone! Thank you for your customer service!
Carrie is the reason we are ordering garage doors (within in the next few weeks). We had a problem an she looked over the information and had the repair person out at our house in no time. We were very upset because of the time and not knowing what to do. She stood behind the warranty with no problem. We were truly blessed to get Carrie and Kevin who handle the problem with professionalism and courtesy. Thank you both for truly being professional. We will see you soon.
I am very satisfied with this garage door, and
with the repair service I just received today
I called regarding a loud garage door opener early this afternoon and by 3:30pm the technician was on his way. Kevin did an excellent job diagnosing and fixing the problem. He was extremely professional and a real people person. You are lucky to have him in your organization. There should be more technicians out there like Kevin!!
Great job by Kevin. Very professional. Explained every thing about the opener and did a great job from beginning to end.
Kevin did an outstanding job! He was friendly
Matt and Kevin were both very professional and personable; they are very helpful and knowledgeable about the great doors provided by Preferred Windows and Doors.
This company provides great products and services. The customer service team is also great. I would highly recommend them.
My garage door was installed by Preferred years ago. It is in excellent shape. Two of the springs broke from wear I was told. Kevin came out and replaced the springs in no time.
So far so good.
Thanks for great service.
My garage needed repairs and Kevin was very helpful. He was very knowledgeable and answered every question I had. He kept a smile on his face and was very friendly. This was the second time he came to our home and both times he gave excellent service.
Kevin, the service technician did a wonderful job….knowledgeable, curtious , and excellent work.
Our salesman (Bill Harding) was amazing. He helped us get the deal we wanted. We had an issue with the window and he took no time at all in getting it resolved for us. Will continue to work with Bill and Preferred Windows
I had a hard time getting someone to come to my home for a repair estimate until I called Preferred Window. Bill arrived on time and so did the windows I ordered. The installation went smoothly.
Kevin was our repairman . he was very professional and did a great job.
I called at 8am. Tech was at my door 35-mins later. Both center springs replaced in under 40-mins. Kevin is very professional and personable.
Our service Kevin Cross was absolutely wonderful. He demonstrated exceptional people skills and his number one priority was that we, the customer, was completely satisfied. I would recommend this company to anyone seeking a new garage door or repair service. Kevin explained every aspect of the process to us and was very honest about the price, etc. We are very happy with the service received and the Tech that performed the service!!!!
Quality windows. House is much quieter. Great installation job by Jason and crew. Dan did a great job on the interior trim. Thank you to all!
Preferred’s employees were polite and professional. They were easy to work with from the first phone call to the intstaller.
I had the pleasure of working with Preferred Window and Door this spring to replace our Commercial front door of our condo building. Dan the sales rep was very responsive and met our needs, including making sure we had a quality door that was the right size and type door. Chris who performed the installation was meticulous in his work and provided a quality installation. I would highly recommend Preferred for your window and door needs. These guys were easy to deal with, cost effective and committed to high quality products and service. 5 stars!
Kevin did a great job, he is very nice to deal with and is very knowledgeable. Thanks for the quick same day service.
Fast and friendly service. They are very professional make your problem theirs. Will galdly refer them to friends and family. It’s been a pleasure.
I want to commend you guys on your team. My representative was Dan F. and with his help we were able to get our door replaced quickly. The installers were very professional and the door that was installed is great. We are very satisfied with the work and service that we received and will glady recomend you guys in the future. Thanks
My house is the best looking house on the block. I’ve enjoyed upgrading my home with Preferred Window and Door. I enjoy dealing with them so much I’ll miss the friends I’ve made working with them.
Matt came out and was very knowledgeable about the products that Preferred Windows and Doors sells. He helped me to decide what my family needed. The people in the office were very helpful and their financial plans enabled us to afford what we wanted. Eric our installer did a fantastic job with our installation. We didn’t even realize he was working in our home. His job was neat and clean and he was very courteous too. Thank you so much for doing a wonderful job for our home 🙂
Preferred was a pleasure to work with. they installed a new window into my daughters room. it was done professional, and timely. Before they left everything was cleaned up and put .back in place
I would recommend this company to everyone who is in need of replacement windows. the crew was on time, courteous, cleaned up all debris. The windows look beautiful. We are very satisfied with the workmanship and the quality of the windows. Thank you again for a job well done.
The crew at Preferred Window and Door couldn’t have been more friendly, and professional while installing my new door. I love my new front door. What a great company! I will be returning to them for my windows later this year.
Recently had 4 entry doors installed in my home. Had a problem with one of the doors ( wrong color) factory error. A new door was installed by Cris, and am very satisfied with my new door!
We love our new front door, preferred took pride in their work and made the whole process stress free!
Preferred came out and made repairs to my garage door that made horrible loud noises and only worked about half the time. The tech was very professional and my door works better than it has in years! Very happy with the service!
My garage door operator broke and they were out within an hour!!! Such service, Kevin did a great job installing a new and improved operator for me that day!!!
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